TERMS AND CONDITIONS OF SALE

  • Shipments to contractors/buyers for less then a container order must be paid in advance before delivery.
  • Full container orders must be paid 50% within 5 business days of invoice date, 25% must be paid on shipment arrival to the port and remaining 25% can be paid within 5 business days after the delivery.
  • CLUB CERAMIC will handle all breakages more than 1% for full container orders, less then or 1% breakage is expected and must be handled by the buyer.
  • All material must be inspected visually for defects prior to installation.
  • Two percent (2%) interest per month will be charged on all overdue accounts.
  • Errors in pricing must be brought to our attention in writing within 10 days of invoice date.
  • Prices are subject to change without notice.
  • Installation conditions and procedures are beyond our control and we cannot accept any responsibility for shipping, cracking, grazing, shading or loosening from the setting bed.
  • All orders placed for “guaranteed pickup” will be subject to a 15% handling charge if not picked up within the required time or if cancelled. No exceptions.
  • All Title goods remain in the name of CLUB CERAMIC until paid for and CLUB CERAMIC shall have the right to enter any premises where such goods are located in order to recover possessions in the event of non-payment.
  • All complaints must be brought to the attention of our sales department in writing within thirty (30) days of the date of the invoice.
  • Claims will not be considered on any product, which has been installed with visible defects.
  • Materials sold as clearance sale are not subject to further discounts or claims.

RETURN / REFUND POLICY

  • All items must be returned within 14 days in their original and unopened packaging.
  • CLUB CERAMIC will accept only full, sealed boxes/pallets for return.
  • All returns are subject to a handling charge of twenty percent (25%) or possibly more.
  • Liquidation is final sale. No return, no exchange. *
  • Club Ceramic will not accept any returns on opened/damaged boxes.
  • Shipping fees are non-refundable.

For all additional queries or questions, please contact us by email at info@clubceramic.com or by phone at 1-514-813-3850.